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Top Sportsbook
Bet365 is one of the UK and Europe’s leading betting and gaming organisations and their reputation for providing the very best betting content on the web is no better epitomised than in the site’s top-of-the-range sports book.
Achieving the best marks in its class for betting coverage, new member bonuses and all-round ease of use, Bet365 blew the competition away to scoop GOM’s Top Sportsbook award and really set a standard that the rest of the betting market will have to catch up with in 2009. (Good luck, by the way.)
The first thing you notice upon visiting the site is the unprecedented range of sporting events that Bet365 allows punters to wager on. With a comprehensive selection of slips for everything from sportsbook staples like Premier League football, horse racing and snooker, to fringe sports like volleyball, Scandinavian ice hockey and UFC, there’s always some action to be found on Bet365, and their competitive odds are some of the best on the market.
However, where the site really shines above and beyond all others is in its live betting console, which offers the most extensive range of in-play betting options to be found anywhere on the net. Whether you’ve got a hunch on who’s going to score the next try in the Heineken Cup final, or you simply want to take a wild punt on Lazio’s youth team scoring from a corner in the 80th minute, Bet365 can cater for all of your whims and fancies with all manner of esoteric bets and up-to-the-second odds.
Now, while the range of live betting options and Bet365’s unprecedented sports coverage certainly captured the imagination of GOM readers, what really impressed them the most was the site’s sheer functionality when it came to placing bets and making transactions. Bet365 is set up to provide the smoothest and easiest deposit methods for customers the world over, with virtually every major credit card and online money-transfer company accepted, and 27 currencies supported on a “single wallet” system across the site’s sportsbook, casino and poker client.
In terms of the site’s actual interface, it couldn’t be easier to place a wager on Bet365. The layout is slick in design and easy to follow, with a system of drop-down menus to guide you through all of the available options for any given bet, and all wagers can be easily reviewed and altered on a straightforward betting slip. Cashing out your winnings is a similarly uncomplicated and efficient procedure and a multi-lingual support team is always on hand to answer any of your site or payment queries.
Bet365 also scored highly on its range of “geotargeted” sign-up bonuses, which are tailor-made for punters based on their geographic location. UK-based clients currently receive £200 in free bets on signing up, while customers from the rest of Europe are entitled to a 100-percent match bonus on deposits up to €500. However, while many other sportsbooks on the net dangle a juicy sign-up bonus in front of new customers and then forget about them once they’re on board, Bet365 continues to offer a great range of bonuses to existing customers including a best price guarantee on all horse and greyhound racing and a “bore draw” money-back offer on any football match ending in 0-0.
For all the reasons above and many more, GOM readers felt that pound-for-pound, Bet365 was the “must use” bookmaker when it came to sports betting in 2008 for casual and serious gamblers alike. Their nigh on total coverage of UK and European football was unrivalled by any other operator in the field and the live-betting options for every game really was something special indeed. Couple that with Bet365’s solid promotions and consistently excellent customer support and we have a more than worthy winner of this year’s Top Sportsbook award.
Best Casino Customer Service
The trusted bet365 brand, fully licensed in UK, has been around for long enough for it to be a market leader. Apart from slick software (provided by Playtech), they’re equally renowned for their quality customer service. Last year, they managed a second-place berth for customer service in their sportsbook division. But in the casino department, they’ve upped their game in 2008 to take top honours. According to thousands of our readers, they have knowledgeable staff in place to spearhead your inquiries, unravel your concerns and get to the bottom of any issue you may have, no matter how technical or detailed. And all the options are at your fingertips: email (responses within the hour), live chat and free phone. Other sites might have similar frameworks in place, but bet365 came out on top.
But the range within “customer service” isn’t limited to the help on the other end of the line. And while those criteria established the basis for their award win, we can also see that ease of play, intuitive lobby navigation, variety of games—from varieties of the most popular card games like blackjack, table games, progressive slots like Gold Rally, video poker and keno—and incentives, like a 100-percent first deposit match to £100, all lend themselves to the total customer-service package. With so much at your fingertips, you’d be hard-pressed to get as much online gaming fulfilment elsewhere.
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