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Online Casino giant boost customer service with RightNow CX

13/11/2009
Online casino giant Mansioncasino.com have once again raised the bar in virtual gaming, this time putting their efforts into making their customer support the best in the industry. The gambling giant has teamed up with RightNow CX to help its member service department deliver the most efficient, cost effective and highest quality assistance on the internet. Mansioncasino.com now operates an 80 seat contact centre with a fully trained team. Each member has access to every shred of vital information, past correspondence and statistical data to help them rectify any problems a customer has with the least fuss and maximum satisfaction. Overall, the initial figures have seen a 50% decrease, with conflict resolution and response times dropping from 24 hours to 12 hours.

The new system, using RightNow’s expertise, will also allow Mansioncasino.com to tailor its marketing to each specific customer’s interests and needs. This streamlined approach will not only see more targeted and efficient marketing campaigns, but will also ensure that customers aren’t bombarded with unnecessary promotions. Providing top quality customer service is the backbone of any company, even more so when there are potentially large sums of money involved, which is why Mansioncasino.com can now boast one of the most comprehensive customer service programmes in the online casino industry. Indeed, this seems to be a huge step in the right direction, not only for Mansion, but the online casino industry in general.
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