Gambling Guide: Lesson 1 The Full Terms and Conditions:Being the Editor of Gambling Online Magazine, I have had the privilege of communicating with several hundred of online casino operators and several thousands online casino players. Players write me with questions, problems, fears, and recommendations on what it would take to make online gambling even better.
But one of the toughest parts of this job is dealing with players who have been disgruntled by their casinos, either through a clear-cut mistake or a through a misunderstanding. Mistakes are easily resolved. I’ll often write a letter to the casino on the player’s behalf expressing his circumstance, and the casino simply checks its records and presents me with a transaction log of the issue in question. There lies the answer in plain black and white, which then results in the player getting the money owed, or the player accepting his mistake.
But the second scenario, where there is a misunderstanding, is infinitely more difficult to resolve, but at the same time is very easy to avoid. Oftentimes casinos either neglects to post their full terms and conditions regarding game rules or, more commonly, on special offers. When this happens players often think they’ve qualified for offers or bonuses, only later to find that they’ve missed out.
Here are a few recommendations for players and casinos that will put an end to the confusion and will result in everyone having better time online.