Jackpot City vs. Jackpot PalaceJackpot City
Jackpot City has been a trusted name in online casinos for years, being a member of the Interactive Gaming Council, and approved by eCOGRA, the eCommerce and Online Gaming Regulation and Assurance. So you can be rest assured you’re gaming in a safe environment. Once you enter the lobby, the fun really begins and with over 160 games, including 120 slots. You’ve got your work cut out for you. So we pull up a seat, do a few laps around the sprawling virtual space and bring you the full downtown treatment of Casino City.
With a download or Flash version (with no download required), Jackpot City runs on Viper Microgaming, one of the most trusted names in the gaming software business. What that means to the less techy of you out there is that, for the advanced and beginning gamers, the games run incredibly smoothly with lifelike attention to detail, great sound effects and lightning-fast action in a glamourous Vegas-style setting. The AutoPlay feature also allows you to play several successive hands so you’ll never have to press “Spin” for every round you play. Plus, the Game Strategy feature allows you to create strategies in several table games at once like roulette, slots, blackjack and poker. There’s also the PlayCheck feature, where you can view gambling history for up to three days. And if you happen to be a dirty rotten polyglot, you can choose a host of different languages to add to the experience.
If anyone can whinge about not having enough to do at Casino City, then all hope is lost. With over 160 games, there’s enough to keep you going until your laptop melts. All the usual suspects, naturally, such as blackjack, roulette and poker and countless variations of each. But the big draw is slots. With over 120, you’re in for a “reely” good time where bet limits range from 1¢ up to $250. And to live up to its name, Jackpot City has over 15 progressives, like such as Triple 7s slots, Treasure Nile slots, Fruit Fiesta slots, CashSplash and Major Millions, so you have added incentive to go for the some of the biggest jackpots online. And to give you another selling point, as if you need it, Jackpot City boasts at least a 97-percent payout. Just try and beat that!
It’s always a nice welcome as a new member when you’re given a 100-percent sign-up casino bonus. And for a deposit of $50, you receive an additional $100. The sign-up casino bonus is also available in other currencies like euros, pounds and Canadian dollars and is added into your account within 24 hours. Plus, Jackpot City offers a cash-back feature and an auction feature. Cash-back points are updated monthly, while auction points, which can be used in bidding for auction items available at the casino, are updated daily. Once at the auction section of the site, you can select from several categories of items and start the bidding. The points are then deducted from the balance in your auction account. If you don’t win the item, return automatically to your account. And if you happen literally to hit the jackpot, you get an additional $5,000 as casino bonus. Sweet!
Customer Service (91)
With a knowledgeable, attentive 24/7 support centre available both by phone and e-mail, Jackpot City is equipped to answer your queries and respond to any suggestions you may have. We threw them a couple of curve balls and they came up with the solutions quickly and graciously.
The Palace has been around since the great party of 1999 and has continuously established itself as a respectable and entertaining online casino destination. It’s not as cutting-edge as some of the other big brands out there, but it has proven to hold its own among the cutthroat competition. But once it gets into the GOM Showdown, it’s a whole different story. Read on to see how it fared.
Well, for being a palace, Jackpot Palace from the outside isn’t a lot to behold. Its graphics, powered by Boss Media, are fairly amateurish and don’t really convey the sophistication inherent in its name. But not all books can be judged by cover alone, so let’s have a look inside. Once you get past the cheesy elevator music and robotic voiceovers, the games do operate very efficiently. The menus are easy to navigate and everything about the casino’s performance is up to scratch. One point is you can join a private table if you don’t want to be bothered with others in the multi-table function—a nice touch. From an entertainment standpoint, the Palace is good but not outstanding. And in this business, image is everything.
One thing Jackpot Palace is up-front about is their impressive lack of games. Mini baccarat, multi- and single-player blackjack, craps and slots pretty much cover their offerings. That said, the gaming in every category is lightning-quick and was incident free. You can bet as low as $1 at blackjack and $.25 on the slots and video poker, and game choices aside, the payouts are quick and reliable as Jackpot Palace’s payout percentages are meticulously audited and have been known to reach 99 percent. Although you do have to wait for a security code to arrive by regular mail before you can deposit more than $500 or request a withdrawal. But you can withdraw your winnings directly to your credit or debit card, so withdrawals to cards aren’t limited to the original deposit and it’s free.
For new customers, there is an initial deposit bonus of $25 when you deposit $25 or more—nothing earth-shattering. And you have to wager at least 10 times the bonus (not the deposit plus bonus) amount in order to be eligible to cash out your bonus amount. Plus, if there’s more than one bonus, the Palace awards the highest and cancels the rest. Your deposited money will be registered into one account while all bonus money will be located in a separate bonus account and no money can be withdrawn from here. When you’re betting at the tables, money is primarily taken from your bonus account until it’s finished. If you win, the money taken from the bonus account is returned to the bonus account and the winnings go into your account as normal. If the bet is lost, the bonus account stays empty until you’re rewarded future bonuses. Despite some of these hoops that aren’t overtly explained on the site.
Customer Service (96)
That said, the Palace really acts like a cosy little fortress that pays out some of the most impressive progressives on the web. And once you have the casino floor all figured out, there was little reason to contact customer support. But this being the Showdown, we had to put them in the hot seat, and they came back just as fast and furious—well, maybe not furious—with warm, knowledgeable feedback and solutions to completely fabricated problems. So the Palace hit the jackpot with really fast service, which put them into a whole new league.
This month, we dedicated the Showdown to a couple of heavy hitters in the online casino space both so dedicated to the concept of jackpots, they named themselves after the term. Jackpot City and Jackpot Palace both came into the ring with some impressive stats, but there can only be one winner. We anticipated this one could go the distance—and it didn’t disappoint in a few categories. As we all know, size matters and the bigger jackpot is always the better jackpot. In those metaphorical (and literal) terms, we give Jackpot City the heavyweight title. With its crisp, vivid game play and all the variety, the Palace just didn’t have the grandeur or depth of the big City despite its dedication to a select few games.