The Operator's Point of ViewCompulsive gambling has become a minute but notorious bane in the online casino industry. As many operators scramble for the answers, Casino Fortune has upped the ante by proactively training staff to watch out for the signs of problem gambling. The company has continued to run a fantastic online casino, with all the bells and whistles that make you want to gamble, while seeking to assist persons in need of support, proving that operators themselves can merge social responsibility with commercial sense. The owners of Casino Fortune, The Sunny Group recruited Miss Hope ([email protected]), a recovering compulsive gambler herself, who had lost everything when she succumbed to this disease. Her mission: to offer encouragement and advice to people with gambling related problems. All correspondences with her are confidential and to date, over 80 people from France, Spain, Argentina, the Caribbean and United States have consulted and shared their experiences with Miss Hope.
According to the seriousness of an individual’s problem, Miss Hope refers him/her to Gamblers Anonymous. As most gamblers know, Gamblers Anonymous is a fellowship of men and women who share their experience; strength and hope with each other so they may solve their common problem and help others recover from gambling addiction. The only requirement for membership is a desire to stop gambling.
The management and staff of Casino Fortune, have acquired the ability to identify signs of a compulsive/problem gambler and have brought that experience online. They have taken the initiative to restrict any person who has admitted to having a gambling problem by denying play at any of The Sunny Group’s casinos (Miami Beach Casino and Mapau Casino). They also exclude self-confessed gambling addicts by excluding them from direct marketing and promotional materials.
“While we recognize our employees are not trained counselors, Casino Fortune feels that encouraging employee awareness puts employees at a comfort level, helps them understand the company's position on the issue, and supplies them with valuable information and direction to help compulsive/problem gamblers” says CEO John Wallis.
Casino Fortune would like to reinforce their efforts in the fight against compulsive gambling by sponsoring research projects on the disease. The company is in the process of contacting schools and organizations to find out more about their goals and projects to educate people to play responsibly. Casino Fortune will also be making a financial contribution to one of the organizations it is working with to further their efforts.
Mr. Waldo, Chairman of Casino Fortune had these words of advice for gamblers out there, “Bet with your head, not over it. If you or someone you care about has a gambling problem and wants help, contact [email protected] or call Gamblers Anonymous now.”