Best Casino Customer Service
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King Neptune’s Casino and the Trident Entertainment Group, to which it belongs, have over the last years continuously built up the ability and reputation to service its players in a unique and most successful way. At Trident’s casino, it is all about the customer and a great online gaming experience.
The group provides a high level of around-the-clock, toll-free telephone, e-mail and live chat support to all its casino and poker players. But it’s not only the variety of platforms where players can get advice and support from Trident’s representatives, it’s also about how they communicate with their clients. Trident’s customer service is characterized by a very personal approach that gives their players the feeling that they are really understood and looked after. Personalized communication, special birthday gifts or the opportunity to learn more about the customer service representatives e.g. in the monthly newsletter, are just some tools used by King Neptune’s and the Trident Group.
To receive such a prestigious award like the latest one from Gambling Online Magazine proves that this strategy of strict customer focus has paid off. “Thank you to everyone who voted for us in this year’s GOM Readers Poll,” says Micki Oster, spokesperson for Trident Entertainment Group. “We are extremely delighted to be voted once again for the Best Casino Customer Service. The Trident Entertainment team continues to consider our customer to be the most important factor in all of our decisions.”
Trident Entertainment Group, based in Kahnawake, Canada, doesn’t only operate King Neptune’s Casino, but also Trident Lounge Casino, Vegas USA Casino and Trident Poker. All operations are powered by Microgaming and have achieved the eCOGRA “Play It Safe” seal. Trident Entertainment Group has built a strong reputation for ethical business conduct and is well respected by the gaming industry and players alike.
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